The relationship between financial disputes and financial literacy

Chung Hua Shen, Shih Jie Lin, De Piao Tang, Yu Jen Hsiao

研究成果: 雜誌貢獻文章同行評審

20 引文 斯高帕斯(Scopus)

摘要

This study examines financial literacy and its relationship with financial disputes. We devised two special modules from the Third National Financial Literacy Survey conducted by Taiwan's Financial Supervisory Commission (FSC) in 2011. With this unique database, we examine topics that have rarely been discussed in other studies. Our empirical evidence suggests that people with a higher financial literacy are less likely to experience financial disputes. When the purchase of financial products and services leads to a financial dispute, people with a higher financial literacy will aggressively handle the problem. In addition, personal characteristics, such as gender, work status, and household income, are key factors affecting the chances of a financial dispute. Finally, our results are robust to potential selection bias when we include the results of the National Financial Literacy Survey conducted by the FSC in 2007, 2009, and 2011.
原文英語
頁(從 - 到)46-65
頁數20
期刊Pacific Basin Finance Journal
36
DOIs
出版狀態已發佈 - 二月 1 2016
對外發佈

ASJC Scopus subject areas

  • 經濟學與計量經濟學
  • 金融

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