Using rough sets to build-up web-based one to one customer services

I-Jen Chiang, Tsau Young Lin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

As the complicated and complex situations in current markets, especially in the highly competitive electronic-commence environment, the proper customers' services become more important than before. Therefore, data mining to assist customer relationship management (CRM) is main topics in the Internet world. This paper presents to use rough sets to build-up a one-to-one service web site for electronic-commence service companies to understand the customers' desires and quickly response to customers' want and needs. That makes these companies become more competitive than their competitors. In this paper, we discuss the concepts and methods for building-up a web-based one-to-one CRM systems.

Original languageEnglish
Title of host publicationProceedings - IEEE Computer Society's International Computer Software and Applications Conference
PublisherIEEE
Pages463-464
Number of pages2
Publication statusPublished - 2000
Event2000 IEEE 24th Annual International Computer Software and Applications Conference (COMPSAC 2000) - Taipei, Taiwan
Duration: Oct 25 2000Oct 27 2000

Other

Other2000 IEEE 24th Annual International Computer Software and Applications Conference (COMPSAC 2000)
CityTaipei, Taiwan
Period10/25/0010/27/00

ASJC Scopus subject areas

  • Software

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  • Cite this

    Chiang, I-J., & Lin, T. Y. (2000). Using rough sets to build-up web-based one to one customer services. In Proceedings - IEEE Computer Society's International Computer Software and Applications Conference (pp. 463-464). IEEE.