國家圖書館使用者需求之研究: 三個不同使用族群之初探

Translated title of the contribution: The Study of User Needs in National Central Library: An Exploration of Three Different User Groups

邱子恒, 邱昭閔, 吳亭佑, 林郁欣

Research output: Contribution to journalArticle

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Abstract

To identify the users’ needs and also to ensure the quality of services, in June 2015, the research team of Knowledge Service Division, National Central Library(NCL), conducted three focus group interviews which subjects were college/postgraduate above research population, high school students, and senior citizens respectively. The research findings of this study are illustrated from the following aspects: collections, services, information facilities, environment, dining service, users’ purpose of using the library and the meaning of library. The findings are further compared with the analysis result of in-library user satisfaction survey ran in September and October of the same year. From users’ perspectives, the study tried to map out a critical direction of services improvement for different user groups. In the end, the study presents the result of user satisfaction survey of 2016, which shows the improving outcome of service, environment and other aspects in NCL.
Translated title of the contributionThe Study of User Needs in National Central Library: An Exploration of Three Different User Groups
Original languageTraditional Chinese
Journal國家圖書館館刊
Publication statusPublished - 2017

Keywords

  • user study
  • National Central Library
  • Taiwan, ROC
  • qualitative research
  • focus group interview 一

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