To identify the users’ needs and also to ensure the quality of services, in June 2015, the research team of Knowledge Service Division, National Central Library(NCL), conducted three focus group interviews which subjects were college/postgraduate above research population, high school students, and senior citizens respectively. The research findings of this study are illustrated from the following aspects: collections, services, information facilities, environment, dining service, users’ purpose of using the library and the meaning of library. The findings are further compared with the analysis result of in-library user satisfaction survey ran in September and October of the same year. From users’ perspectives, the study tried to map out a critical direction of services improvement for different user groups. In the end, the study presents the result of user satisfaction survey of 2016, which shows the improving outcome of service, environment and other aspects in NCL.
|Original language||Traditional Chinese|
|Publication status||Published - 2017|
- user study
- National Central Library
- Taiwan, ROC
- qualitative research
- focus group interview 一