The Impact of Online Reviewers' Credibility on Consumer Herding Behavior: The Moderating Effect of Group Affiliation

Jun-Yu Zhong, Hsien-Tung Tsai

Research output: Contribution to conferencePaperpeer-review

Abstract

This study will examine the transmission process from credible source to consumers' herding behavior from the perspectives of social identity theory, social influence theory, and communication theory. This study expects to find that social influence (i.e., informational influence and normative influence), individual influence (i.e., cognition-based trust), and a consumer's identification with an online reviewer as a mechanism of how consumers perceive an online reviewer's credibility to affect herding behaviors. This study will use online questionnaire to collect the related data from online users who have the experience of searching online information before buying product/service. In addition, an individual's characteristic is a key factor to affect one's behavioral performance. This study will consider group affiliation further exploring the inconsistent consequences of herding process. The research hopes to provide different insights and managerial implications to consumer herding behavior by analyzing this persuasive process.
Original languageEnglish
Pages1455-1460
Number of pages6
DOIs
Publication statusPublished - 2018
Externally publishedYes
EventThe 24th Taiwan Academic Network Conference - National Central University, Taiwan
Duration: Oct 24 2018Oct 26 2018
https://cis.ncu.edu.tw/SeminarSys/activity/TANET2018/home

Conference

ConferenceThe 24th Taiwan Academic Network Conference
CountryTaiwan
Period10/24/1810/26/18
Internet address

Keywords

  • Credibility
  • group affiliation
  • herding
  • online reviewers
  • social influence

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