Patient safety walk-around

An analysis of hospital staff's perception, attitude and behavior toward patient concerns

Shu Ting Chuang, Kuo M. Hsu, Chia H. Fan, Hsiu C. Tsai, Ling N. Hsu, Nan Yung Hsu

Research output: Contribution to journalArticle

Abstract

Purpose. To analyze staff members' perception, attitude, and behavior toward patient safety concerns in the hospital, through a Walk-Around mechanism. Methods. The study was conducted from April to December 2003. A total of 86 staff members in 33 hospital departments were interviewed. Semi-structured questionnaires with interviews were employed in the study. Results. Staff perception is a moderate factor affecting patients' safety. According to our results, we believe that patient safety could be improved by high participation of the supervisors (97.7%). Negative attitude affects staff's intention to report misconduct even when it occurs (84.9%). Staff's behavior is negative to the consequences. Even though the staff is willing to participate in improving patient safety, they are still reluctant to report the incident because of uncertainty of the consequences (41.9%). Perception, attitude and behavior are significantly corelated with each other. The misconduct events were categorized into operation procedure (49%), human error (26%), administration (16%), and equipment (9%) using Vincen's model. Conclusions. Through the Walk-Around approach, the staff's perception, attitude and behavior were better understood and the patient safety problems have been identified for future improvement.

Original languageEnglish
JournalMid-Taiwan Journal of Medicine
Volume10
Issue numberSUPPL.
Publication statusPublished - Jun 2005
Externally publishedYes

Fingerprint

Attitude of Health Personnel
Patient Safety
Hospital Departments
Uncertainty
Interviews
Equipment and Supplies

Keywords

  • Patient safety incident report
  • Patients' safety
  • Walk-Around

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Chuang, S. T., Hsu, K. M., Fan, C. H., Tsai, H. C., Hsu, L. N., & Hsu, N. Y. (2005). Patient safety walk-around: An analysis of hospital staff's perception, attitude and behavior toward patient concerns. Mid-Taiwan Journal of Medicine, 10(SUPPL.).

Patient safety walk-around : An analysis of hospital staff's perception, attitude and behavior toward patient concerns. / Chuang, Shu Ting; Hsu, Kuo M.; Fan, Chia H.; Tsai, Hsiu C.; Hsu, Ling N.; Hsu, Nan Yung.

In: Mid-Taiwan Journal of Medicine, Vol. 10, No. SUPPL., 06.2005.

Research output: Contribution to journalArticle

Chuang, Shu Ting ; Hsu, Kuo M. ; Fan, Chia H. ; Tsai, Hsiu C. ; Hsu, Ling N. ; Hsu, Nan Yung. / Patient safety walk-around : An analysis of hospital staff's perception, attitude and behavior toward patient concerns. In: Mid-Taiwan Journal of Medicine. 2005 ; Vol. 10, No. SUPPL.
@article{3ee2c194613a4952b444f1c4b4c061fe,
title = "Patient safety walk-around: An analysis of hospital staff's perception, attitude and behavior toward patient concerns",
abstract = "Purpose. To analyze staff members' perception, attitude, and behavior toward patient safety concerns in the hospital, through a Walk-Around mechanism. Methods. The study was conducted from April to December 2003. A total of 86 staff members in 33 hospital departments were interviewed. Semi-structured questionnaires with interviews were employed in the study. Results. Staff perception is a moderate factor affecting patients' safety. According to our results, we believe that patient safety could be improved by high participation of the supervisors (97.7{\%}). Negative attitude affects staff's intention to report misconduct even when it occurs (84.9{\%}). Staff's behavior is negative to the consequences. Even though the staff is willing to participate in improving patient safety, they are still reluctant to report the incident because of uncertainty of the consequences (41.9{\%}). Perception, attitude and behavior are significantly corelated with each other. The misconduct events were categorized into operation procedure (49{\%}), human error (26{\%}), administration (16{\%}), and equipment (9{\%}) using Vincen's model. Conclusions. Through the Walk-Around approach, the staff's perception, attitude and behavior were better understood and the patient safety problems have been identified for future improvement.",
keywords = "Patient safety incident report, Patients' safety, Walk-Around",
author = "Chuang, {Shu Ting} and Hsu, {Kuo M.} and Fan, {Chia H.} and Tsai, {Hsiu C.} and Hsu, {Ling N.} and Hsu, {Nan Yung}",
year = "2005",
month = "6",
language = "English",
volume = "10",
journal = "Mid-Taiwan Journal of Medicine",
issn = "1029-3507",
publisher = "中臺灣醫學科學雜誌社",
number = "SUPPL.",

}

TY - JOUR

T1 - Patient safety walk-around

T2 - An analysis of hospital staff's perception, attitude and behavior toward patient concerns

AU - Chuang, Shu Ting

AU - Hsu, Kuo M.

AU - Fan, Chia H.

AU - Tsai, Hsiu C.

AU - Hsu, Ling N.

AU - Hsu, Nan Yung

PY - 2005/6

Y1 - 2005/6

N2 - Purpose. To analyze staff members' perception, attitude, and behavior toward patient safety concerns in the hospital, through a Walk-Around mechanism. Methods. The study was conducted from April to December 2003. A total of 86 staff members in 33 hospital departments were interviewed. Semi-structured questionnaires with interviews were employed in the study. Results. Staff perception is a moderate factor affecting patients' safety. According to our results, we believe that patient safety could be improved by high participation of the supervisors (97.7%). Negative attitude affects staff's intention to report misconduct even when it occurs (84.9%). Staff's behavior is negative to the consequences. Even though the staff is willing to participate in improving patient safety, they are still reluctant to report the incident because of uncertainty of the consequences (41.9%). Perception, attitude and behavior are significantly corelated with each other. The misconduct events were categorized into operation procedure (49%), human error (26%), administration (16%), and equipment (9%) using Vincen's model. Conclusions. Through the Walk-Around approach, the staff's perception, attitude and behavior were better understood and the patient safety problems have been identified for future improvement.

AB - Purpose. To analyze staff members' perception, attitude, and behavior toward patient safety concerns in the hospital, through a Walk-Around mechanism. Methods. The study was conducted from April to December 2003. A total of 86 staff members in 33 hospital departments were interviewed. Semi-structured questionnaires with interviews were employed in the study. Results. Staff perception is a moderate factor affecting patients' safety. According to our results, we believe that patient safety could be improved by high participation of the supervisors (97.7%). Negative attitude affects staff's intention to report misconduct even when it occurs (84.9%). Staff's behavior is negative to the consequences. Even though the staff is willing to participate in improving patient safety, they are still reluctant to report the incident because of uncertainty of the consequences (41.9%). Perception, attitude and behavior are significantly corelated with each other. The misconduct events were categorized into operation procedure (49%), human error (26%), administration (16%), and equipment (9%) using Vincen's model. Conclusions. Through the Walk-Around approach, the staff's perception, attitude and behavior were better understood and the patient safety problems have been identified for future improvement.

KW - Patient safety incident report

KW - Patients' safety

KW - Walk-Around

UR - http://www.scopus.com/inward/record.url?scp=21044439572&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=21044439572&partnerID=8YFLogxK

M3 - Article

VL - 10

JO - Mid-Taiwan Journal of Medicine

JF - Mid-Taiwan Journal of Medicine

SN - 1029-3507

IS - SUPPL.

ER -