家長對發展遲緩兒童早期療育復健治療的滿意度之研究

Translated title of the contribution: Parental Satisfaction with Early Rehabilitation Services for Children with Developmental Delays

陳雅鈴, 許玫玲

Research output: Contribution to journalArticle

Abstract

Objectives: The objectives of this study were to understand the degree to which parents of developmentally delayed children are satisfied with medical rehabilitation services and to explore the factors associated with various levels of satisfaction.
Methods: This study surveyed 775 parents by a self-administered questionnaire. The final valid sample size was 448. Using 5-point Likert scale, the questionnaire measured five dimensions of satisfaction: ”assistance to the child”, ”assistance to the parents”, ”provision of information regarding medical, educational, and social welfare resources”, ”program arrangement, hospital facilities, professional capability, and overall services”, and ”accessibility of the rehabilitation services”. We calculated the mean score in each dimension for each observation.
Results: Most parents were satisfied with the medical rehabilitation services. Among the five dimensions of satisfaction, parents were most satisfied with ”the program arrangement, hospital facilities, professional capability, and overall services”, with a mean score of 3.99. They were least satisfied with ”the provision of information regarding medical, educational, and social welfare resources”, with a mean score of 3.48. Regression analysis demonstrated that parental satisfaction was associated with factors such as children's age and the severity of their diseases, type of hospital, parents' education, and household income. In terms of accessibility, parents were more satisfied when the travel and waiting times were shorter, and weekly rehabilitation services lasted longer.
Conclusions: As health care resources were more abundant in the Taipei area than in other cities, most parents in our study sample were satisfied with the hospital-based rehabilitation services. There is still room for improvement, especially in the provision of information regarding medical, educational, and social welfare resources.
Translated title of the contributionParental Satisfaction with Early Rehabilitation Services for Children with Developmental Delays
Original languageTraditional Chinese
Pages (from-to)289-308
Number of pages20
Journal醫務管理期刊
Volume10
Issue number4
DOIs
Publication statusPublished - Dec 2009

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