Mobile information and communication in the hospital outpatient service

Wen Yuan Jen, Chia Chen Chao, Ming Chien Hung, Yu Chuan Li, Y. P. Chi

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

Objectives: Most healthcare providers provide mobile service for their medical staff; however, few healthcare providers provide mobile service as part of their outpatient service. The mobile outpatient service system (MOSS) focuses on illness treatment, illness prevention and patient relation management for outpatient service users. Initiated in a local hospital in Taiwan, the MOSS pilot project was developed to improve outpatient service quality and pursue higher patient safety. Method: This study focuses on the development of the MOSS. The workflow, architecture and target users of the MOSS are delineated. In addition, there were two surveys conducted as part of this study. After a focus group of medical staff identified areas in which outpatient services might be improved by the MOSS, the first survey was administered to outpatients to confirm the focus group's intuitions. The second administration of the survey explored outpatient satisfaction after they used the MOSS service. Results: With regard to outpatient attitudes, about 93% of participants agreed that the mobile outpatient service improved outpatient service quality. In the area of outpatient satisfaction, about 89% of participants indicated they were satisfied with the mobile outpatient service. Discussion/conclusion: Supported by our study finding, we propose that more diverse mobile outpatient services can be provided in the future.

Original languageEnglish
Pages (from-to)565-574
Number of pages10
JournalInternational Journal of Medical Informatics
Volume76
Issue number8
DOIs
Publication statusPublished - Aug 2007

Fingerprint

Ambulatory Care
Communication
Outpatients
Medical Staff
Focus Groups
Health Personnel
Intuition
Workflow
Patient Safety
Taiwan

Keywords

  • Healthcare providers
  • Mobile outpatient service
  • Mobile technology

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Mobile information and communication in the hospital outpatient service. / Jen, Wen Yuan; Chao, Chia Chen; Hung, Ming Chien; Li, Yu Chuan; Chi, Y. P.

In: International Journal of Medical Informatics, Vol. 76, No. 8, 08.2007, p. 565-574.

Research output: Contribution to journalArticle

Jen, Wen Yuan ; Chao, Chia Chen ; Hung, Ming Chien ; Li, Yu Chuan ; Chi, Y. P. / Mobile information and communication in the hospital outpatient service. In: International Journal of Medical Informatics. 2007 ; Vol. 76, No. 8. pp. 565-574.
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