住院病人對醫院品質報告卡需求之初探

Translated title of the contribution: Inpatients' Needs for Hospital Quality Report Cards

陳楚杰, 林恆慶, 楊銘欽

Research output: Contribution to journalArticle

Abstract

The purposes of this study were to search the literature related to hospital report cards, to explore inpatients’ willingness to utilize hospital report cards, to understand the quality indicators that are seen as important by hospitalized patients and to realize their preferences in an initiative to organize such report cards.
This study used survey research and structured questionnaires to collect data. The study sample was 500 hospitalized patients from 3 regional and 2 district hospitals. Qualified patients needed to be over 20 years old, conscious, and willing to be interviewed. The study sample consisted of 490 inpatients.
Among the sampled patient, 88.4% of respondents would definitely or might possibly use the information on such hospital report cards. The quality indicators patients regarded as significant are the hospital infection rate, inpatient overall satisfaction, mortality rate, outpatient overall satisfaction , and the rate of readmission within 15days. A total of 37.8% of the respondents indicated that government is the most trusted organization for the production of hospital report cards. In addition, 37.8% of the respondents preferred to have the information in the form of a pamphlet.
We recommend that the Department of Health should initiate hospital report cards in order to improve the quality of medical care and to assure patients rights. The five most important indicators that need to be included, based on the respondents replies, are the hospital infection rate, inpatient overall satisfaction, mortality rate, outpatient overall satisfaction, and the rate of readmission within 15 days and the information should be published as a pamphlet or on a website.
Translated title of the contributionInpatients' Needs for Hospital Quality Report Cards
Original languageTraditional Chinese
Pages (from-to)62-77
Number of pages16
Journal醫學教育
Volume8
Issue number1
DOIs
Publication statusPublished - Mar 2004

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