Hospital staff and responsibility center system: Using the AHP method

Wun Jyan Ciou, Ya Ting Chang, Yen Ni Hung, Sing Chew Tam

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Objectives: The responsibility center system is one of the valuable managerial techniques for hospital administrators to enhance cost constraint and allocate resources effectively. The purpose of this research is to figure out the viewpoints of different attribute personnel regarding the priority factors in implementing the responsibility center system at one teaching hospital. The analytical results of the critical factors not only provide a reference for this sampling hospital while revising the system but also serve as a reference for other hospitals to ensure the responsibility center system is implemented smoothly. Method: We developed the questionnaire by using the Analytical Hierarchy Process and the questionnaire is composed of 6 critical factors and 22 sub-alternatives. The opinions from department heads of the selected hospital are gathered. Results: 157 questionnaires were delivered and the response rate was 54.78%. Altogether, 84 valid questionnaires were analyzed. The survey data shows that both medical and administrative staff, rank as the first priority of critical factors as "Performance Indicators Aspect" and the top two sub-alternatives as "Financial Reward" and "Performance Indicator-Actual amount vs. Budget" in implementing the responsibility center system. Nevertheless, there were no consensuses on the rankings of other critical factors and sub-alternatives between medical and administrative staff. Conclusion: The result of this study pointed out that the different attribute personnel in a hospital would pay attention to different aspects of the responsibility center system. This finding suggested that opinions from those who are in different departments of a hospital should be taken into consideration while planning or revising the responsibility center system.

Original languageEnglish
Pages (from-to)49-57
Number of pages9
JournalTaiwan Journal of Public Health
Volume25
Issue number1
Publication statusPublished - Feb 2006
Externally publishedYes

Fingerprint

Medical Staff
Hospital Administrators
Hospital Departments
Budgets
Reward
Teaching Hospitals
Surveys and Questionnaires
Costs and Cost Analysis
Research

Keywords

  • Analytical Hierarchy Process
  • Hospital management
  • Responsibility center system

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

Cite this

Ciou, W. J., Chang, Y. T., Hung, Y. N., & Tam, S. C. (2006). Hospital staff and responsibility center system: Using the AHP method. Taiwan Journal of Public Health, 25(1), 49-57.

Hospital staff and responsibility center system : Using the AHP method. / Ciou, Wun Jyan; Chang, Ya Ting; Hung, Yen Ni; Tam, Sing Chew.

In: Taiwan Journal of Public Health, Vol. 25, No. 1, 02.2006, p. 49-57.

Research output: Contribution to journalArticle

Ciou, WJ, Chang, YT, Hung, YN & Tam, SC 2006, 'Hospital staff and responsibility center system: Using the AHP method', Taiwan Journal of Public Health, vol. 25, no. 1, pp. 49-57.
Ciou, Wun Jyan ; Chang, Ya Ting ; Hung, Yen Ni ; Tam, Sing Chew. / Hospital staff and responsibility center system : Using the AHP method. In: Taiwan Journal of Public Health. 2006 ; Vol. 25, No. 1. pp. 49-57.
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