An innovative mobile approach for patient safety services: The case of a Taiwan health care provider

Chia Chen Chao, Wen Yuan Jen, Ming Chien Hung, Yu Chuan Li, Y. P. Chi

Research output: Contribution to journalArticle

15 Citations (Scopus)


As the importance of patient safety increases for hospital management, many health care providers have begun to use innovative mobile technology to make their procedures more accurate and efficient, and to reduce the risk of human error. This paper explores an innovative mobile approach for patient safety and health care services in a Taiwan hospital, where a web-based patient safety services (PSS) system was implemented to enhance the efficiency of diagnosis and patient safety. The functions and operating procedures of the PSS system are introduced. Furthermore, the contributions of the PSS system over a six-month period of clinical use are analyzed. Finally, the managerial implications of mobile PSS are discussed.

Original languageEnglish
Pages (from-to)342-351
Number of pages10
Issue number6-7
Publication statusPublished - Jun 2007



  • Health care providers
  • Mobile health care service
  • Mobile technology
  • Patient safety

ASJC Scopus subject areas

  • Business and International Management
  • Management of Technology and Innovation

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