護理長衝突來源及衝突處理型態之探討

The purpose of this study was to determine the relationship between conflict sources and conflict management types among head nurses. The study used cross-sectional method. Subjects were recruited from area hospitals in Taipei. Inclusion criteria were head nurses with more than six months’ practical experience. Conflict Source Scale and the Rahim Organizational Conflict Inventory-II (ROCI-II) were used for data collection. Two hundred and eighty questionnaires were sent out with a return rate of 85%. Major findings of this study were as follows: (1)The sources of conflict perceived by head nurses were, in order of frequency, interpersonal, organizational and personal factors. (2)The conflict management types used by head nurse were, in order of frequency, integrate, compromise, oblige, avoid and dominate. (3)Education background, and type of institution were significantly associated with types of conflict management. (4)Age, years on the job and years in administration were significantly associated with types of conflict management. (5)interpersonal and organizational factors were significantly associated with types of conflict management. This research came to the conclusion that the leading conflict sources perceived by head nurse were interpersonal, and the leading of conflict management types used by head nurse were integrate. Suggested that head nurses can avoid interpersonal conflict as possible, and enhance conflict management performance of integrate type.